Trusted Intelligence: Supporting our Customers & Community in 2020

by Josh Lefkowitz

Throughout 2020, security and intelligence practitioners have encountered unprecedented challenges, which have left many organizations scrambling to keep pace with threats that impact their cyber and physical security, the safety of their employees, the resilience of their brands, and the strength of their bottom lines. With these shifts, the danger caused by new adversary threats and tactics is compounded by the logistic and technical challenges of the distributed workplace.  

Throughout the year, the Flashpoint team has been singularly focused on helping our customers, prospects, and community meet these threats head-on, and ensuring that our data and platform are widely available as a critical resource to stop the adversary. I’m proud to share that our efforts have seen significant success in 2020 thus far, and this post features some exciting announcements related to these efforts. In short, thanks to our talented team, the collaboration of our customers, and our strong community participation, Flashpoint continues to rise to the occasion to help organizations stay one step ahead of accelerating threats and risks.

Summary:
• Record momentum in 2020
• Donald Saelinger joins the Flashpoint team as President
• Industry collaboration and awards
• Total Economic Impact shows 5x ROI and 3 month payback period with Flashpoint
• New product capabilities
• Join us at FUSE 2020

Record Momentum in 2020

As we enter the final quarter of 2020, and in spite of COVID and other headwinds impacting our industry, Flashpoint has achieved record momentum this year. 

Specifically, we have greatly expanded the breadth and depth of our offering and our customer base, reflected in the following milestones:
• We now serve 34 of the companies in the Fortune 100 and 4 of the Fortune 10, as well as major arms of the US Government
• Our customers come from across an increasing array of industries, and we have seen particularly strong growth among medium-sized organizations looking to build their intelligence and SOC expertise; 
• We have overachieved on our sales, retention, and growth targets each quarter year-to-date;
• We released 3 new product lines in 2020 to date, including Compromised Credentials Monitoring: Enterprise and Customer, and Data Exposure Alerting;
• The Flashpoint community continues to grow, as we have added 83 new customers to the Flashpoint roster in 2020 thus far, and our employee team is expanding consistently as well, with an extensive list of planned hires in Q4

Expanding the Team: Welcoming Donald Saelinger as President

I’m excited to announce that Donald Saelinger has joined the Flashpoint team as President, where he will oversee a number of initiatives to accelerate Flashpoint’s growth and scale.

Donald previously served as the Chief Operating Officer of Endgame, an endpoint detection and response company, where he helped guide the company through a sustained period of rapid growth culminating in the sale of the company to Elastic in 2019. Before Endgame, Donald was the General Counsel and Chief Compliance Officer at Opower, where he helped the company through a 2014 IPO and the subsequent 2016 sale of the company to Oracle.

Award-Winning Collaboration with Industry

Throughout 2020, Flashpoint has heavily invested in our collaboration with the security community, to help organizations navigate the impacts of economic slowdowns, social and political uncertainty, and increasingly distributed workforces leading to a greater online footprint.

Working with multiple Information Sharing and Analysis Centers (ISACs), we launched a project in April to extend free access to Flashpoint’s Converged Intelligence and Risk Platform for participating ISAC members. With this free access, organizations were able to address and stop threats by leveraging our compromised credentials monitoring, our vulnerability intelligence, our malware intelligence, FPCollab (our sharing community), and integrations to automate the use of intelligence into their teams’ existing workflows.

Flashpoint endeavors to make a large community impact in helping others reduce threat and risk whether they’re Flashpoint customers or not. To that end, we offer sharing associations helpful intelligence, data, and insights to protect their members. This month, Flashpoint was named the Associate Company of the Year for 2020 by the Retail & Hospitality ISAC Core Members. Flashpoint received this recognition for the third time in the last four years, and it is a reflection of our team’s hard work to support the entire security community.

Total Economic Impact Shows 5x ROI and 3 Month Payback Period with Flashpoint

2020 has ushered in a trend where security teams are seeing increasing budget and staffing cuts, while also being asked to serve an increasingly mission-critical function in the organization. Fortunately, Flashpoint is positioned to significantly help organizations by supporting multiple use cases (from vulnerability and malware intelligence to card fraud and to physical threats), leading the charge on vendor consolidation, and uncovering threats before loss occurs.

To help customers quantify the benefits of being a Flashpoint customer, in collaboration with Forrester, we commissioned a study to evaluate the cost savings and benefits enabled by Flashpoint. This Total Economic Impact™ (TEI) study walks through multiple use cases with quantified benefits that demonstrate an ROI approaching 5x, with a payback period of less than 3 months.

Please download the full report to see why we’re confident you’ll find the same success cutting costs while boosting productivity as our customer who noted that Flashpoint “paid for my entire suite of security tools.” 

New Product Capabilities and Enhancements

Our Product and Engineering teams have worked tirelessly throughout 2020 to bring time-saving product enhancements and new capabilities to detect and remediate a broader array of threats. We’ve 10x’ed the amount of data in our collections, including adding billions of stolen credentials, hundreds of millions of stolen credit cards, millions of illicit marketplace items, and added more than 18,500 sources. To help make the data and intelligence that matters to customers easy to find and easy to action, we’ve released new analytics, dashboards, workflows, and a slate of new and improved partner integrations. 

New product and enhancements highlights:

NEW PRODUCT: Compromised Credentials Monitoring: Enterprise
Stop account takeover of enterprise domains by leveraging Flashpoint’s best-in-class compromised credentials database.  

NEW PRODUCT: Compromised Credentials Monitoring: Customers
Protect your customers and your brand by stopping account takeover of your customers’ accounts with Flashpoint’s best-in-class compromised credentials database.

NEW PRODUCT: Data Exposure Alerting
Be the first to know if you have a data leak. Identify customer and company data, source code, or vulnerable systems within open source datasets and public facing infrastructure.

ENHANCEMENT: Dedicated Knowledge Base
See what’s trending and save time by getting up to speed on a subject with our dedicated, rapidly updated knowledge base. Topics include: Country Threat Landscapes, Actor Profiles, and Communities Pages

ENHANCEMENT: Alerting Dashboard
Prioritize the alerts that matter even faster. Showcases the analytics and data from your customer alerting profile, ensuring the alerts received are timely, relevant, and help uncover information within illicit discussions.

Additional Enhancements & Improvements to the Flashpoint Intelligence Platform

• New in-platform guide center
• Image and video search within chat services
• Dedicated knowledge base section
• Malware pages
• Pie and bar chart improvements within collections and conversations
• Keyword management updates
• Alerting dashboard
• BIN entity extraction
• First and last observed at within the following collections: marketplaces, blogs, card shops and account shops
• Translation enhancements
• Alerting API
• Search UX improvements
• Reverse chat media search

Closing Out 2020 with FUSE

Finally, we’re extremely excited to cap off a year of incredible support for our customers with FUSE, our Flashpoint User Conference. This two-day event is intended for Flashpoint customers to connect with and learn from peers, engage in thoughtful analysis and timely discussions led by Flashpoint analysts, and learn how to leverage our products in new and efficient ways.

If you aren’t a Flashpoint customer yet, I’d encourage you to sign up for a free trial. We’d welcome the opportunity to show you how we can save your team substantial resources while bolstering your security posture. 

To our customers, we look forward to seeing you at FUSE and supporting you through the end of this year and well beyond.